Job ID GTS-0176459
Work country India
Work city Gurgaon, New Delhi
Travel No travel
Business unit Strat Outsrcng
Job type Full-time Regular
Posted 01-Aug-2008
Job area IT & Telecommunications (non consulting)
Job category Technical Services
Job role Systems Support Specialist
Job role skillset General
Job description
# Head Customer Facing Applications
# Project Management / Application Management
## Required Skills -Technical
# Must be very proactive w/excellent customer service skills across technical teams & business user; independently initiaties, approach when assessing the impacts of change; concientious & metric-driven; good blend of business & technical knowledge; proven history of delivering results; self-starter; PMI/CMM training/certification strongly preferred, knowledge of telecom operations
# Knowledge of key billing processes - Rating, Roaming, billing & order management, payments, operations/systems. Experience of working on one of the premiur Billing System - Arbor, BSCS etc solution suite.
# Exposure to standard CRM functionalities and processes, Expereince of standard CRM application - Oracle, Siebel etc
Required
* Bachelor’s Degree in Information Technology
* English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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