Subscribe Feed (RSS)Manager Network Services - CONVERGYS India Services Pvt Ltd
July 4th, 2008 by admin | Filed under NETWORKING JOBS, SYSTEM ADMIN JOBS.Job Description
PRINCIPAL DUTIES AND RESPONSIBILITIESMaintain overall responsibility for the management of work in Vantive inboxes,
including commitment to meet stated SLA’s at a business unit or call center.
Provide on-call technical support via pager as required.
Responsible for the business continuity readiness of the technical
infrastructure.
Interface with Network Services management team to provide site and team
updates, as well as learn of communications that need to be provided to the
team.
Make decisions in resolving escalated problems and issues.
Prioritize work to be done by technicians, as needed.
Regularly meet with site management to ensure effectiveness of Network Services.
Proactively engage with business units and projects to ensure work is completed
in timely manner and the needs of the business are met.
Lead staff meetings on regular basis to inform team of business activities, and
plan for on-going work and projects.
Oversee management of the switch room environment, ensuring all backups,
monitoring, and maintenance take place.
Responsible for selecting, training, developing, and managing performance of
professional and non-exempt direct reports; providing prompt and objective
coaching and counseling; and coordinating, planning, and assigning work for
staff in accordance with the organization’s policies and applicable legal
requirements.
Desired Candidate Profile
Multi-task and maintain composure in stressful and demanding work environment.
Exercise flexibility and resourcefulness in challenging and /or perplexing
situations.
Proficiency with various software applications such as Microsoft Word and Excel
Demonstrates advanced technical aptitude and strong analytical skills
Must possess excellent interpersonal, organizational, time management,
judgement, and decision-making skills.
Excellent oral and written communication skills
Customer service and detail oriented
Ability to lead and inspire
Willing to accept responsibility and accountability
Ability to resolve conflict
Experience in managing functional groups
Experience:6 - 11 Years Location:Delhi/NCR Education:UG - B.Tech/B.E. - Any Specialization PG - Post Graduation Not Required Industry Type:IT-Hardware & Networking Functional Area:Network Administration, Security Posted Date:04 Jul
Contact Details
Company Name:CONVERGYS India Services Pvt Ltd
Website: www.convergys.com
Executive Name:Jyoti Shahani
Address:CONVERGYS India Services Pvt Ltd
DLF Atria, Jacaranda Marg
DLF City Phase - II
Gurgaon - Haryana ,INDIA 122002
Keywords: Manage ; support ; and lead a team of skilled technical personnel responsible for supporting one or more technical disciplines of the business
Jobs in: Manage ; support ; and lead a team of skilled technical