Subscribe Feed (RSS)Client Relations Executive
May 5th, 2008 by admin | Filed under BPO, ITES, CALL CENTER, Freshers.Job Description
Do you believe in going that extra mile to turn client satisfaction to delight?
Are you curious about your clients and concerned about their issues?
Is communication your forte and are you ready to use it in the sphere of international marketing?
If yes, then do read about what this profile can offer you:
This role broadly comprises of three aspects: strategizing, communication, and coordination. You will be working independently to handle all these three aspects.
Strategizing:
Map potential and high-value clients.
Analyze and suggest service improvements
Formulate strategies for international marketing
Identify, innovate and create new opportunities for growth based on clients interaction .
Communication and Coordination:
Manage continuous communication with international clients (Corporate/Individual)
Constant interaction with native Japanese colleagues
Understand client requirements and take appropriate actions thereafter
Coordination with the editing, translation, and transcription teams to meet timely delivery schedules
Direct involvement in company’s client relationship management and client retention programs.
Desired Candidate Profile
Skills:
Good command over English language
Good email writing skills
Knowledge of MS Word, Excel, and PowerPoint
Abilities To:
Structure information in an easy-to-understand manner Identify gaps and take initiative to bridge themTake quick action in adverse circumstances
Prioritize tasks at hand based on urgency levels.
Selection Process:
Round 1: On selection, you will be called for an in-house test, lasting around two hours. This is a comprehensive test to evaluate your personality traits, lateral thinking, analytical and problem solving skills.
Round 2: If your test meets our benchmarks, you will be informed of the interview schedule soon thereafter.
Office Timings: For this position 2:00 pm to 11:00 pm (Training period: 10:00 AM to 7:00 PM)
Experience:0 - 2 Years Location:Mumbai Compensation:As per Industry standards Education:UG - Any Graduate - Any Specialization PG - Post Graduation Not Required Industry Type:BPO/ITES /CRM/Transcription Functional Area:ITES/BPO/KPO, Customer Service, Ops.Posted Date:05 May
Contact Details
Company Name:Crimson Interactive Pvt. Ltd.
Website: www.crimsoni.com
Executive Name:Asha Singh
Address:Crimson Interactive Pvt Ltd
225 Linkway Estate
Link Road, Malad (West)
Mumbai - Maharashtra ,INDIA 400064
Email Address: hr@crimsoni.com
Telephone:91-22-67030113
Reference ID:CRA - 2
Jobs in: business, client relationship management, client service, client servicing, communication, coordination, editors, initiative, international marketing, management, marketing, media, public relations, research, Sales, service, strategy